Terms & Conditions
Delivery cost will be calculated on checkout based on destination and desired shipping option.
Delivery cost will be calculated on checkout based on the destination and desired shipping option. We do not cover duties and/or import tax - this will be dealt with by your respective country authorities.
Our products are all handmade with great love and care.
However, if for any reason you are not satisfied, please return the item unused, in its original condition, and in its original packaging within 14 days of receipt of the item. Please note shipping cost is non-refundable and you will be responsible for paying for the shipping cost for the return of your item.
Once your return has been received it will be reviewed for any potential damage and if approved for return, Molten 1090 will refund the value of the item/s less the shipping cost.
You will need to keep the proof of the return postage. In case of loss of the parcel, no reimbursement will be possible without this proof.
Our returns policy is 14 days from receipt of your item. If 14 days have gone by since the item is delivered to you, unfortunately we can’t offer you a refund or exchange. We hope you can understand this is necessary as we are a small, independent business.
To register a return please send us an email at: firstname.lastname@example.org
We only allow exchanges on items that are defective or damaged during shipping. Any exchange will be for a like for like item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To register an exchange please send us an email at: email@example.com
Items should be sent to: MOLTEN 1090, The Factory, 21-31 Shacklewell Lane, Pod 12, London, ENG, E8 2DA, United Kingdom.
Gift cards are non-refundable.